By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Naked Larder's website if you do not accept all of the terms and conditions stated on this page.

 

The following terminology applies to these Terms and Conditions, Privacy Notice and all agreements: “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "Naked Larder", “We”, “Our” and “Us”, refers to our Company. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies

Our website places small data files called 'cookies' on your computer when you use it. This is standard for all websites. Cookies help us give you a better experience on our website. Some collect information about browsing and buying patterns. By using and browsing our website, you agree to our use of cookies. If you don't agree, you'll need to disable cookies, or else stop using the site.

What are cookies? 

Our website uses cookies to collect information. They ‘remember’ when your computer or device accesses this website. They are essential to our website working properly and let you shop with us online. Cookies also tailor the products we sell and how they are advertised to our customers, both on our website and elsewhere.

Information collected

Some cookies are used to collect information about your browsing and buying behaviour, if you access this website via the same computer or device. This information is about the pages you look at, any products you buy and the way you move around the site. We also set a cookie when you enter your postcode to show the products available in your area.

We can use cookies to monitor individual customer browsing and buying behaviour, but third parties cannot identify you using cookies.

Who sets the cookies? 

The cookies stored on your computer or device when you access this website are set by or on behalf of Riverford. Cookies may also be set by third parties who work with us in marketing programmes, such as Google.

Google Analytics, a web analytics service provided by Google, Inc. (“Google”) helps us learn more about how people use our website and improve customer experience. None of these third parties can collect any personal data that they would be able to identify you from. 

What are cookies used for?

1. For technical purposes essential to the effective working of our website, particularly in relation to online transactions.

2. To let us collect information about the browsing and shopping habits and activities of our customers, including monitoring the success of campaigns, competitions etc. 

How do I disable cookies? 

If you want to disable cookies you need to change your website browser settings to reject cookies. How you do this will depend on your browser, so refer to your browser for help.

 

Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

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Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your area of residence, or that you are the age of majority in your area of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

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Ordering, refunds and cancellation

Orders placed with Naked Larder are subject to acceptance based on our minimum spend which is published on the website. We reserve the right to alter the existing, or introduce new minimum spend conditions which we will publish on our website.

No order placed online is accepted from us until you have received an order confirmation email, a copy of which is also sent to us. If you have not received this please check your junk mail or contact us to see if we have received notification of your order.

While we will endeavour to deliver all accepted orders, our products are subject to availability and we do not always know if a product is, or will be available for collection at the time of accepting an order. If an item you have ordered is unavailable you may substitute it for another item of the same value, accept a voucher to credit you for the item or can take a refund in cash at collection. We will bear no liability for the unavailability of our products.

All prices displayed on the website are inclusive of any applicable taxes and duty (including VAT).

We guarantee that our products will be of a satisfactory condition and quality (with the exception of defects caused by your mis-use, neglect or by accidents while the goods were in your possession). Please notify us if you are dissatisfied with any of our products. If upon examination they are defective or faulty we will gladly refund you the price paid for them.

We accept no liability in relation to representation, including unforeseeable losses, and losses to a business (loss of reputation, profits, trade or trade opportunities).Our entire liability under these terms and conditions will not exceed the purchase price of the goods in question. Also, nothing in these terms and conditions can limit our liability to your death or personal injury resulting from our negligence or that of our employees, agents or subcontractors.

You may cancel your order at any time prior to collection. This can be done by notifying us by telephone, email or post. Once the refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a 5-10 days. We cannot refund for items once they have been put into your own containers unless they are faulty.

You are entitled to cancel payment for products where there has been fraudulent use of your payment card. Where a fraudulent payment has already been made then you should contact your card issuer for credit back to your card.

We may cancel your account and or any accepted orders at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

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Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Products or services

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

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Measuring process at collection

At collection you will measure out some products yourself using our measures for each individual product. Where you are measuring out items for yourself there is some potential for slight variation in weight depending on the product and how different people fill the measures. All customers are very welcome to use our trade approved scales to confirm any weights at any time. You are also welcome to use our trading standards approved measuring jug to check the volume of liquid refills at any time too. 

Please notify us if you find any discrepancies with the amounts measured out. We will investigate the situation and rectify any errors. 

 

Purchase of wine

Age verification policy

You must be aged 18 or over to order and collect wine.

By agreeing to these terms and conditions you confirm that you meet this requirement.

We will have an age verification process at collection and this will be overseen by the premises licence holder. The premises license holder and/or responsible persons will require individuals who appear to be under the age of 18 years of age to produce on request, before being served alcohol, identification bearing their photograph, date of birth, and a holographic mark. This can include, for example: 

• A photo card driving licence 

• A passport

• A proof of age card bearing the PASS hologram

Wine will not be given out to you if you cannot produce such identification if asked. 

For the purpose of these terms and conditions, a responsible person is considered to be:

• The holder of the premises license

• The designated premises supervisor

• A person aged 18 or over who is authorised to allow the sale or supply of alcohol by an under 18.

Wine bottle deposits

The cost of wine purchased from us includes a deposit of £0.50 per bottle. When bottles are returned to us this deposit will be refunded to you by means of a discount voucher code which can be applied when making a future order with us.

If ordered items are out of stock from the supplier

Due to the way we work, with customer orders being placed up to four weeks in advance of wholesale orders being placed with our suppliers, there is a chance that items may not be available from the supplier by that time. We will do our best to mitigate this by requesting a list of stock available from the supplier at the start of each ordering period to indicate those wines they have good stock availability of. However there remains the chance that some may not be available by the time we place our order.

In the event a wine is not available from our supplier, we will ask the supplier to substitute the item with a different wine as close as possible in kind and price. If the cost is less we will issue a refund voucher to you to refund the difference or you can request a full refund if you do not want the substitute. If the cost is more, we may contact you to cover the extra cost or you can request a full refund if you do not want the substitute.

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Third party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example feedback requests) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or national regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

License

Unless otherwise stated, Naked Larder and/or it’s licensors own the intellectual property rights for all material on Naked Larder. All intellectual property rights are reserved. You may view and/or print pages from http://www.nakedlarder.co.uk for your own personal use subject to restrictions set in these terms and conditions.

You must not republish material, sell, rent or sub-license material, reproduce, duplicate or copy material, or redistribute content from Naked Larder (unless content is specifically made for redistribution).

 

Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

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We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, adverse weather, acts of God, strikes, labour disputes, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

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In no case shall Naked Larder, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

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You are not entitled to assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

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General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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Indemnification 

You agree to indemnify, defend and hold harmless Naked Larder and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

Governing law

These terms and conditions are governed by and construed in accordance with British law and the British courts will have no-exclusive jurisdiction over any disputes which arise in relation to these terms and conditions.

If any of the provisions in these terms and conditions are found to be invalid by a court having jurisdiction, then the invalidity of that provision will not affect the validity of any other provisions within these terms and conditions.

 

Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Contact information

Questions about the Terms of Service should be sent to us at phili@nakedlarder.co.uk